Retailers push hard to stand out in this competitive environment. The changes in the industry are driven due to fluctuations in the price of labor, and fuel, labor stoppages, vessel capacity, and technology. Let’s walk through the importance of deploying delivery management software to help retailers.
Customer demands have also been rapidly changing. Post-pandemic they expect same-day deliveries. It is essential to do it in the right way when it comes to managing customer deliveries. Mishandled deliveries may negatively affect the company and its reputation.
Sooner or later the business will be out of the race if they fail to operate efficiently. The conventional systems fail to scale operations within the shortest time possible. This makes it crucial for businesses to incline towards advanced delivery management platforms.
Delivery Management - Definition
Delivery Management is a combination of different actions. It ensures that the final packages are efficiently transported from one point to another. It is an ongoing process. The aim of Delivery Management is to keep team tasks on priority so that the business is able to deliver the packages on time.
Any business carrying out the last mile delivery needs to optimize its delivery management process. They should have intelligent delivery management software in place to meet the customer's expectations.
Delivery Management - KPIs
It is important to assess the quality of the delivery process of the business. Evaluation of the process is possible with the following KPIs:
1. Productivity of Fleet
It is measured to evaluate the performance of the fleet. It includes all the vital metrics that contribute to the overall fleet performance. Includes driver’s behavior, training of drivers, time schedules, total clock in and out hours, etc. It simplifies the process of fleet management.
2. Efficient Routes
Mapping the most optimal routes is an important KPI. Efficient routes include determining the most optimal routes between delivery points. Optimal routes are marked considering traffic patterns, climatic changes, driver schedules, etc. Efficient routes help in on-time and smooth deliveries.
3. Delayed Deliveries
Delivery delays are a major issue faced by companies. They affect customer loyalty and goodwill of the brand. Therefore, identifying reasons for such delays and taking appropriate corrective measures are top priority areas of delivery managers. Some of the most frequent reasons include mechanical issues or hardware malfunctions or errors during the pickup and packing stages.
4. 3PL performance
Third-party logistics providers (3PLs) help companies bring more delivery efficiency. However, it might lead to a lack of direct involvement as well. Therefore, their performance must be measured on factors like the accuracy of shipping and order, on-time shipping percentage, order time-to-fill, and cost of each unit shipped.
5. Estimated Time of Arrival (ETA’S)
It is one of the most important KPIs to be considered. ETAs play a crucial role in both internal and customer communication. Automated route optimization accurately reflects the ETA. Detailed information on ETA allows managers to improve business efficiency.
Benefits of Delivery Management System
1. Streamline Business Workflow
Gone are the days when businesses used pen and paper to jot down important details. Manual filling of spreadsheets has a huge chance of human error. The deployment of a delivery management system allows businesses to automate their workflow and cut down on several steps. Automation of repetitive tasks can cut costs and increase business revenue.
2. Efficient Management of Orders
For any business that deals in deliveries managing orders are a time taking process. It is not only delivery orders. But involves the process of receiving, tracking, and delivering customer orders. The delivery Management system streamlines the order fulfillment process, making order management easy. An automated process will enable admins to receive notification of any misses and correct it.
3. Improved Compliance
Every successful business keeps a check to adhere to the protocols and stay compliant. Implementation of information technology in the system leads to improved visibility. It allows the admins to receive real-time information. They can ensure that the due diligence required to deliver packages is complete and up to date.
4. Improved Fuel Efficiency
When we talk about businesses that are into logistics, fuel costs are the highest contributor to overall delivery costs. The delivery Management system marks the optimal routes which significantly improves fuel efficiency. The optimization of routes helps drivers to deliver more packages in less time.
5. Enhance Customer Satisfaction
As they say, the customer is the king! Businesses strive to build a loyal customer base. It is only possible if they meet up to the customer’s expectations. Now, the customers expect expedited deliveries they are not ready to wait for long. With a proper delivery management system in place, you can get accurate data, and optimize routes based on urgency. It helps to make deliveries within a specific time and enhances customer satisfaction.
Beans Route is a delivery management software that helps businesses to streamline their delivery process. It is an AI-based software that enables making on-time deliveries, efficient route planning, and fleet management. Provides better visibility into the supply chain operations.
Undoubtedly, a delivery management system offers immense benefits to businesses. You can provide a top-notch delivery experience to your customers. In addition to workflow automation and route optimization, it offers comprehensive data and enhanced communication capabilities.
You can book a free demo or get in touch with our sales team at firstname.lastname@example.org.